Category
Development
92 posts.
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Data Filtration: Part 1
Learn how to restrict record access in ServiceNow using data filtration and a simple filter setup.
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Data Filtration: Part 2
Learn to build advanced filter criteria for precise data retrieval in ServiceNow.
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Utah Themes and Theme Builder
The Utah release brings a couple of nice changes in the area of theming. The Dark Theme applies to more…
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Toggle On/Off for the Next Experience
You can add a Preference option for users to disable or enable Next Experience for themselves, even though this option…
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Working in Scope: Administrator Introduction
Scope provides protection for application resources on the ServiceNow® platform. It controls what an application is allowed to interact with…
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Scheduled Jobs Introduction
Scheduled Jobs provide a way to automatically run activities at certain times on the ServiceNow® platform - to schedule updates,…
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System Properties Introduction
The ServiceNow® platform has many settings that control how it behaves, a good number being through System Properties. As an…
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Quick Theming for the Next Experience
This article covers the high points of creating user-selectable themes when enabling San Diego’s Next Experience. While this mostly covers…
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Introduction to Event Notifications
Learn how to trigger email notifications from events in ServiceNow with this introductory guide.
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Data Lookup Tables
A data lookup provides a way to set a field value based on other values on a record. You have…
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View Rules Introduction
Learn how to configure View Rules in ServiceNow to control which user interface view is displayed.
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How to Set Up View Rules
Introduction: Reviewing some View basics Form and list views can display records in ways that fit different uses. For instance,…
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Basic Introduction to Notifications
Learn how to configure basic notifications within ServiceNow to inform users of important record changes.
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Advanced Business Rules - Before Query
Business rules that use the “Advanced” checkbox are frequently set to run on Insert or Update, but there are a…
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Advanced Business Rules - Display
Business rules fire on database activity or interaction with the database. A “display” business rule fires when the data for…
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Dictionary and Dictionary Override
Does a field need to be changed to read-only, mandatory, or has a particular value or another setting? You can…
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How to Add the Email Client Option to a Form
You might have noticed that Incident and Change, by default, have an option to compose an email manually. It is…
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Quick Messages
You may have found it handy to use the Email Client, which is opened by selecting “Email” from “More options”…
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“Defined” Related Lists
Related Lists in General A related list is a display of records that have some association with the record you…
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Client Scripts Introduction
Learn how to dynamically update ServiceNow form fields in real-time using Client Scripts with practical examples.
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Business Rules: Advanced Checkbox Examples
Explore advanced ServiceNow business rule examples leveraging JavaScript with the Advanced checkbox.
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Business Rules: Introduction
Learn how to automate ServiceNow processes by understanding and implementing server-side business rules.
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An Introduction to Adding Field Styles
Have you ever wanted to make a field pop out on the form? Or maybe it would be helpful to…
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An Example of UI Action
Learn how to create a custom UI Action with this practical example.
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Workspace Landing Pages Part 2 - Tips on Working with Components
Learn practical tips for effectively utilizing components to build powerful ServiceNow Workspace landing pages.
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Workspace Landing Pages Part 1 - Introduction to Configuration
Learn how to configure Workspace Landing Pages and explore UI Builder in this introductory guide.
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Tips on Configuring Workspace Landing Pages
This brief article follows up on our “How to Add Landing Pages to Workspaces” article that walked through the basic…
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How to add landing pages to Workspaces
Workspaces are a newer way of interacting with records and reports in ServiceNow. You may have experienced their look and…
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How to Use UI Policies
Learn to dynamically control form fields like mandatory, visible, and read-only states using ServiceNow UI Policies.
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How to Create a Data Policy
Learn to create data policies in ServiceNow to control field behavior and understand their distinction from UI policies.
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How to Add a Reference Field
This video walks through adding a simple Reference field and then making it dependent on another field.
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Importing Data: Excel to ServiceNow
In this tutorial, we will be importing data from excel into a ServiceNow table. Here is what our Excel sheet…
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How to set up a Calendar Invitation Notification
If you are an administrator who is familiar with setting up Email Notifications, you may come across a need to…
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Performance Analytics Training Series: Adding Breakdowns to Automated Indicators
Enhancing the data represented by your automated indicators can be done by adding a breakdown. Breakdowns enable you to filter…
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Performance Analytics Training Series: Formula Indicators
Unlike automated indicators, formula indicators do not directly use an indicator source. Formula indicators are comprised of data from one…
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Performance Analytics Training Series: Adding Conditions to an Automated Indicator
Once your automated indicator is built, you can add conditions for a more specific indicator score. In the previous example,…
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Performance Analytics Training Series: Adding Jobs to Automated Indicators
Jobs are functionalities of automated indicators that serve an essential purpose: automatic, scheduled data collection. Jobs automate the data reporting…
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Performance Analytics Training Series: Automated Indicators
Once you have built or selected your indicator source, you can create an automated indicator. Automated indicators are the most…
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Performance Analytics Training Series: Indicator Sources
The first component of building reports in Performance Analytics is called an indicator source. Indicator sources specify the table, frequency…
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Performance Analytics Training Series
Welcome to Learning Performance Analytics! Performance Analytics is a convenient way to provide dynamic, real-time data visualizationsthat provide value to…
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How to Copy a Workflow
In this video, we will explain how you can create a copy of a workflow.
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How to Create a Many-to-Many Relationship
In this video, we will walk through how easy it is to create a many-to-many relationship.
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How to Create a Related List
In this video, we are discussing the process of creating related lists.
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How to customize your ServiceNow instance so it stands out
If you work in more than one ServiceNow system or even need to visually distinguish between a development and a…
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Create a left-hand navigation link
A left-hand navigation link provides easy access to modules within applications. This helps users to quickly find information and services.…
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Many-to-Many Relationship
There are three ways to relate tables in ServiceNow. A one-to-one relationship would be used when a record from one…
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Now Learning
If you are new to ServiceNow and overwhelmed by the power of this platform, I suggest registering for a course…
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Favorites Series: Part 4- How to Customize Favorites
Now that you have created favorites from applications, modules, lists, and records - you may want to add a little…
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Favorites Series: Part 3- How to Create a Favorite from a Record
In our previous video, we covered how convenient creating a favorite list can be. What if there is a particular…
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Favorites Series: Part 2- How to Create a Favorite from a List View
ServiceNow gives users the ability to “Save” a filtered list and depending on roles that filtered list can be saved…
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Favorites Series: Part 1- How to Create a Favorite from a Module or Application
The first favorite feature we’ll explore is the ability to signify an application or module as a favorite. Is there…
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Introduction to the Favorites Series
In the ServiceNow environment, a favorite is defined as a frequently used application, catalog item, list, report, or another such…
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How to Enable Input Validation on Catalog Item Variables
Learn to implement input validation on ServiceNow catalog item variables for improved data accuracy and user experience.
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Sending REST Messages to external systems
If you are creating any integration involving an external system, you will most likely need to send a request to…
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Global Variables
Pass a Variable from Item to Tasks At the core, catalog items are made up of variables and workflows. These…
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ServiceNow’s Guided Tours
ServiceNow has a unique feature set for end users to take a journey through the environment. ServiceNow’s guided tour is…
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The Guided Tour Designer
Become an artist while utilizing the Guided Tour Designer to bring your creation to life. In our previous blog post,…
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How to Create a Custom Asset-CI Field Mapping
Learn how to create a custom asset-CI field mapping in ServiceNow.
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How to customize your UI homepage to include an update set & application picker in the header
As a developer, I’m always looking for methods to make my work more efficient. The ability to select an update…
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Service Portal: Widget Communication
For the most part, widgets on the service portal are very self-contained. Widgets have their own scope, and most of…
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Update Incident Auto Close Time in ServiceNow
Quickly learn how to update how many days an Incident stays in the Resolved state in ServiceNow.
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Using GlideExcelParser() for bulk ordering of assets
At times there is a need to allow users to prepare data offline for later use in the system. One…
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ServiceNow Clone Data Preserver - What is It and Why Do I Care?
In some cases, when you are about to clone an instance, it is necessary to preserve the data. There can…
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Update Set Best Practices
In the ServiceNow environment, an update set is defined as a group of customizations that users can move from one…
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Understanding Advanced Work Assignment - Not Every ServiceNow Module Uses Groups
With the ServiceNow Advanced Work Assignment (AWA) application, work is directly delivered to agents’ inboxes, so they don’t have to…
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Slack for ServiceNow
ServiceNow is a software that’s quite popular among teams whose work revolves around fielding inquiries, such as customer service, HR,…
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Email Filter for Sub Production Instances
Out-of-box, ServiceNow prevents end-users from receiving emails from sub-production instances. It would be confusing to have received notifications for approvals…
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What are Record Producers vs. Catalog Items
A collection of discrete catalog items is what makes an overall catalog. A Record producer provides a non-ITIL user the…
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Batching Update Sets vs Merging Update Sets
A group of configuration changes that users can move from one instance to another is called an update set. Thanks…
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Benefits of Scoped Apps in ServiceNow and When to Use Them
Every ServiceNow application has its own application scope that determines which of its resources are available to all the other…
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Advantages of ServiceNow Flow Designer over Workflows
Flow Designer has slowly crept onto the scene of ServiceNow development over the past two years. It’s important to understand…
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Inbound Email Helper for Domain Separated Instances
In Domain Separated instances, the need often arises to create tasks from emails sent in by individuals that aren’t users…
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Asset & CI Utilities
This is a set of 3 simple utilities created to help make the management of CI and Asset relationships easier.
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Developer Search 3.2
Stop Scratching Your Head On a daily basis, a ServiceNow developer has the need to locate the source of functionality…
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Bite #17: Password vs Password2
There’s two types of password fields in ServiceNow - this goes both for creating a new field, and creating a new system property. Here’s the skinny on how they’re different and how to use them…
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Byte #16: Using SAMEAS in GlideRecord Queries
A few versions ago, ServiceNow added the ability in filters to query for records where one field was “the same as” another field…
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Bit #4: Client vs. Server
I recently had the privilege of teaching a very smart person I know all about ServiceNow. Because they were not from…
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Byte #14: Deleting Tables does NOT transfer in Update Sets
Simply put: As of Eureka Patch 5, deleting tables does NOT transfer in Update Sets, so be prepared. Steps to delete…
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Byte #15: Display Business Rules & g_scratchpad
One of the core principles to maintain optimal performance in ServiceNow is: Minimize round trip server calls from client scripts.…
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Byte #12: How to Export an Update Set
There’s numerous situations that require developers to backup their ServiceNow configurations: cloning over an environment, uploading work to ShareNow, and…
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Byte #13: Requested For as a Variable
In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might…
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Bit #3: Email Filter for Sub Production Instances
During an implementation of Service-Now, it’s very helpful to be able to test out email notifications with a small group…
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Byte #10: Triggering Notifications from Workflows
There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?…
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Byte #9: Properly Granting Permissions…
The Problem There’s a number of ways to dole out roles and privileges in the system, but which will result…
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Byte #7: Workflows should never contain current.update()
The Scenario You’re using a script activity in the Change Workflow to look up the value of a particular field…
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Byte #8: Magical Left Hand Nav Shortcuts
Left Hand Nav Shortcuts .list Type in a table name followed by “.list” to be taken directly to a list…
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Byte #5: Fixing Update Set Blunders
The Problem How do you get configuration/code from the wrong update set to the correct one? The Wrong Way As…
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Byte #6: Store Sys IDs in User Preferences
The Situation Often times a script will need to reference a particular group (such as an advanced approval script). Best…
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Byte #4: Global Business Rules are Bad News
What is a Global Business Rule? These are business rules that are created with “Global” in the Table field. In…
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Byte #3: How to Use Background Scripts
Note: This is an updated blog post from 4 years ago on my personal blog. I’ve reviewed it for accuracy…
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Byte #2: GlideAggregate Examples
Note: This was originally posted on my personal blog back on 2014. However, I’ve reviewed it for accuracy and found…
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Byte #1: Getting Distinct Records
Note: This is a repurposed post from my old personal blog - however I’ve reviewed everything, and it’s still relevant, and Kingston compatible!…