Case studies
Selected work
A small sample of recent ServiceNow engagements.
- Higher Education
50+ Million Record Migration Across ServiceNow Instances in Higher Education
A higher-education institution needed to consolidate two ServiceNow instances with overlapping data, irreconcilable customizations, and live ticket flows. We migrated 50M+ records with zero data loss and a single weekend cutover.
- 50M+ Records migrated
- 0 Records lost or orphaned
- 1 weekend Cutover window
- Managed Services
Two Years of Continuous Production Support for a Managed Services Platform
A managed services provider runs ServiceNow as the platform its own customers depend on, where inbound alert email drives automated case creation and routing correctness feeds contractual SLA clocks directly. We have owned that subsystem in production for over two years.
- 2+ years Continuous production support
- 15+ Root cause analyses delivered
- 3 to 1 Monitoring sources unified