Service Portal: Widget Communication
For the most part, widgets on the service portal are very self-contained. Widgets have their own scope, and most of […]
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Stay Social and Distant with Live Feed
“Live Feed” is a very exciting feature that provides a social platform for its users through the ServiceNow instance. Social […]
UncategorizedUpdate Incident Auto Close Time in ServiceNow
Quickly learn how to update how many days an Incident stays in the Resolved state in ServiceNow.
DevelopmentHow to Find your ServiceNow Certification Information
A quick video guide on how to find your ServiceNow Certification information to provide to your employer for the ServiceNow […]
Process
Preparing for the K20 Hackathon
It’s spring-time and for those of us in the ServiceNow ecosystem, it’s conference season! K20 will be quite different this […]
News and EventsServiceNow Orlando Release: Five special features
Last month, ServiceNow’s Orlando release was made available to all customers. We have been hearing about the major features, such […]
DevelopmentUsing GlideExcelParser() for bulk ordering of assets
At times there is a need to allow users to prepare data offline for later use in the system. One […]
UncategorizedServiceNow Clone Data Preserver – What is It and Why Do I Care?
In some cases, when you are about to clone an instance, it is necessary to preserve the data. There can […]
UncategorizedUpdate Set Best Practices
In the ServiceNow environment, an update set is defined as a group of customizations that users can move from one […]
UncategorizedUnderstanding Advanced Work Assignment – Not Every ServiceNow Module Uses Groups
With the ServiceNow Advanced Work Assignment (AWA) application, work is directly delivered to agents’ inboxes, so they don’t have to […]
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