Enterprises are finding it more challenging to keep up with so many manual workflows between IT and security. When manual processes for responding to security vulnerabilities and incidents are combined with the difficulty in finding security specialists, it leaves gaps in security programs. Many enterprises actually have an incomplete view of their security posture.
Are we secure? Are things getting better or worse? These are the most fundamental questions for enterprise security. Attacks via known and unknown vulnerabilities always target critical users, IT infrastructure, and business services. It is difficult to know which vulnerabilities and incidents pose the greatest threat to the enterprise, while cross-team handoffs and manual processes hinder the ability of security teams to respond to attacks efficiently.
ServiceNow is the solution that helps enterprises connect their IT and security teams, get a real view of their security posture, and respond efficiently and quickly to threats. Let’s take a closer look and the ServiceNow Security Operations modules.
Security Incident Response
The Security Incident Response application is designed to simplify the identification of critical incidents. Also, it provides automation and workflow tools to speed up remediation. To create prioritized security incidents, you can import data from SIEM (Security Information and Event Manager) or your current security tools via email alerts or APIs. Security Incident Response automates basic tasks to shorten the response time and enable security teams to spend more time identifying complex threats.
Vulnerability Response
To help determine whether business-critical systems are at risk, the Vulnerability Response feature helps prioritize vulnerable assets and adds context. It provides a complete view of all vulnerabilities that affect a particular service, as well as the state of all vulnerabilities that affect the enterprise. Once critical vulnerabilities are identified, an emergency patch approval request can be automatically initiated.
Configuration Compliance
Vulnerable misconfigured assets, such as improperly configured software, put enterprises at risk of compromise. These assets can be prioritized and remediated with the Configuration Compliance feature. The application leverages the CMDB (Configuration Management Database) to identify the most critical items. Also, you can feed Configuration Compliance into the continuous monitoring feature of Governance, Risk, and Compliance to further mitigate risk.
Threat Intelligence
To help incident responders find low-lying threats and attacks and IoC (Indicators of Compromise), there is Threat Intelligence. When an IoC is connected to a certain security incident, Threat Intelligence can search threat feeds for relevant information, as well as send the IoC for additional analysis to third-party sources. ServiceNow supports STIX and TAXII, as well as multiple threat feeds to be able to incorporate threat data from different sources.
Trusted Security Circles
Trusted Security Circles allows you to share threat intelligence to a global circle of ServiceNow customers, suppliers, or industry peers. Companies can send anonymous queries that contain security observables to other users and automatically receive a sightings count. This data helps security analysts determine if an activity may be a part of a larger attack. You can also set a sighting count threshold. In case the observable count limit is exceeded, you can set your system to create a security incident automatically.
Performance Analytics for Security Operations
Performance Analytics includes built-in KPIs and allows the creation of additional ones to track important metrics. The application uses historical data to identify tasks for automation, refine response processes, and detect bottlenecks.
Thanks to the additional enterprise capabilities brought by the ServiceNow platform that your enterprise can leverage right away, you will make sure that your security teams see all the threats and vulnerabilities in your system, isolate events, and prioritize them based on business impact. This will leave your security team to stay focused on threats that are most critical to your enterprise.ServiceNow helps users connect their current security tools with ServiceNow Security Operations to handle threats more efficiently and get a complete view of their security posture. Feel free to call us or ask a question on Twitter.