Project Overview
A leading global provider of higher education SaaS solutions needed to consolidate legacy ServiceNow instances while preserving over 5 years of historical and active data. Finite Partners was brought in to execute a low-risk, scriptable migration process that included 15+ ServiceNow modules and over 50 million records.
Migrate data across domain-separated and customized ServiceNow instances
Preserve relationships across interdependent modules like Cases, Incidents, Requests, Knowledge, and Community Content
Ensure repeatability for dry runs and delta windows
Script around ServiceNow platform limitations (e.g., sys_created_by, timestamps, audit records)
Custom-built migration engine using ServiceNow-native script includes and transform maps
Modular, reusable tools to handle audit trails, attachments, comments, and work notes
Salesforce data ingestion POC with 26 object types, validated via volume testing
Staged testing for data integrity at 1k, 100k, and full-volume levels
Go-live support and delta migration process
50M+ Records Migrated
Across 15+ ServiceNow modules
Custom Scripts & Frameworks
Built for repeatable, low-touch migration
Multiple Dry Runs + Delta
Seamless go-live with no data loss
Delivered On-Time
All milestones completed under fixed bid
Why It Matters
This project proved that enterprise-scale ServiceNow migrations can be achieved cleanly, with zero disruption and full data fidelity. The frameworks and tooling developed during this engagement now serve as the core of Finite Partners’ proprietary data migration methodology.
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