February 26, 2018

Byte #15: Display Business Rules & g_scratchpad

One of the core principles to maintain optimal performance in ServiceNow is: Minimize round trip server calls from client scripts. […]

February 23, 2018

Byte #13: Requested For as a Variable

In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might […]

February 23, 2018

Byte #12: How to Export an Update Set

There’s numerous situations that require developers to backup their ServiceNow configurations: cloning over an environment, uploading work to ShareNow, and […]

February 5, 2018

Bit #3: Email Filter for Sub Production Instances

During an implementation of Service-Now, it’s very helpful to be able to test out email notifications with a small group […]

February 2, 2018

Byte #11: Company Specific Logos

Different ServiceNow users can see different header logos and text while using the same instance… let’s talk about how it’s […]

February 1, 2018

Byte #9: Properly Granting Permissions…

The Problem There’s a number of ways to dole out roles and privileges in the system, but which will result […]

February 1, 2018

Byte #10: Triggering Notifications from Workflows

There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way? […]

January 31, 2018

Byte #7: Workflows should never contain current.update()

The Scenario You’re using a script activity in the Change Workflow to look up the value of a particular field […]

January 31, 2018

Byte #8: Magical Left Hand Nav Shortcuts

Left Hand Nav Shortcuts .list Type in a table name followed by “.list” to be taken directly to a list […]

January 30, 2018

Byte #6: Store Sys IDs in User Preferences

The Situation Often times a script will need to reference a particular group (such as an advanced approval script). Best […]

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