February 1, 2018

Byte #9: Properly Granting Permissions…

The Problem There’s a number of ways to dole out roles and privileges in the system, but which will result […]

February 1, 2018

Byte #10: Triggering Notifications from Workflows

There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way? […]

January 31, 2018

Byte #7: Workflows should never contain current.update()

The Scenario You’re using a script activity in the Change Workflow to look up the value of a particular field […]

January 31, 2018

Byte #8: Magical Left Hand Nav Shortcuts

Left Hand Nav Shortcuts .list Type in a table name followed by “.list” to be taken directly to a list […]

January 30, 2018

Byte #6: Store Sys IDs in User Preferences

The Situation Often times a script will need to reference a particular group (such as an advanced approval script). Best […]

January 30, 2018

Byte #5: Fixing Update Set Blunders

The Problem How do you get configuration/code from the wrong update set to the correct one? The Wrong Way As […]

January 29, 2018

Byte #4: Global Business Rules are Bad News

What is a Global Business Rule? These are business rules that are created with “Global” in the Table field. In […]

January 29, 2018

Bit #2: How to Report on Weekly Development

Note: This is an updated blog post from 2014. Since it’s not always possible to practice “pair programming” when I’m in a […]

January 26, 2018

Byte #3: How to Use Background Scripts

Note: This is an updated blog post from 4 years ago on my personal blog. I’ve reviewed it for accuracy […]

January 25, 2018

Byte #2: GlideAggregate Examples

Note: This was originally posted on my personal blog back on 2014. However, I’ve reviewed it for accuracy and found […]

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